Privacy Policy

Information we collect

We collect customer contact details, shipment addresses, booking information, CNIC or business documents where legally required, tracking references and support communications.

How information is used

• To create and manage shipments.
• To provide tracking, customer support and invoices.
• To meet courier, customs and law-enforcement requirements.
• To prevent fraud and maintain operational records.

Sharing and retention

Information may be shared with selected carriers, customs authorities and service providers only where needed to complete a shipment or meet legal obligations. Records are retained only for operational, contractual and legal requirements.

Your choices

You may request correction or deletion of information that VML is not legally required to retain. Customer portal passwords must not be shared.